Vitalyc Medspa
Privacy Policy
Last updated 4/15/24
We are committed to protecting the privacy and security of your personal information. This privacy policy discloses the privacy practices used in conjunction with https://www.vitalyc.com, any Vitalyc Medspa mobile application, and any service or program where this Privacy Policy is posted or linked (collectively, “Website”) and will notify you (or other party whose contact information has been provided to us over the internet) (“you” or as the context requires “your”) of the following:
- what personally identifiable information is collected through the website, how it is used, and with whom it may be shared
- what choices are available to you regarding the use of your data
- the security procedures in place to protect your information
- how you can manage your information preferences and/or correct any inaccuracies in the information
- other information regarding your data that may be useful to you.
The terms “we,” “us,” and “Company” refer to the practice of Vitalyc Medical Group, PLLC, a professional limited liability company organized and existing under the laws of the State of Texas, or any successor or assignee of Company.
The term “Vitalyc Medspa” refers either to the business or the online platform as the context requires.
The term “Services” refers to the services provided through the Website and the services offered in person by the practice of Vitalyc Medspa.
By using our Services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use, accessible at https://www.vitalyc.com/terms-of-use/.
BY USING OR ACCESSING THE SERVICES IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU ACCEPT THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY, SUBJECT ONLY TO OUR NOTICE OF PRIVACY PRACTICES (“PRIVACY NOTICE”), AND YOU HEREBY CONSENT THAT WE WILL COLLECT, USE, AND SHARE YOUR INFORMATION IN THE FOLLOWING WAYS. TO THE EXTENT THIS PRIVACY POLICY CONFLICTS WITH OUR PRIVACY NOTICE WITH RESPECT TO YOUR PROTECTED INFORMATION, OUR PRIVACY NOTICE WILL CONTROL. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU MAY NOT USE THE SERVICES. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORIZED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF.
1. INFORMATION WE COLLECT
PERSONAL INFORMATION & USAGE DATA
While using our Services, we may ask you to provide us with your “Personal Information,” which is your personally identifiable information, as defined under the Texas Identity Theft Enforcement and Protection Act (“TITEPA”), such as your name, address, telephone number, and email addresses, as well as personal information regarding more sensitive areas, such as your first and last name in combination with your credit card information, or Personal Information in combination with your personal health information through patient intake documents if you choose to engage in the Services (“Sensitive Personal Information”).
We may also collect, store and use the following kinds of data:
- information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation)
- information relating to any transactions carried out between you and us on or in relation to this Website, including information relating to any purchases you make of our products or services
- information that you provide to us for the purpose of subscribing to our Services, email notifications and/or newsletters
- any other information that you choose to provide to us
COOKIES
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Some of our business partners may also use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies. We do not honor the Do Not Track (DNT) web browser privacy preference at this time.
When you first visit this Website we ask for your consent to use cookies. You can choose not to accept cookies but please be aware that Services you request may not be available. If you delete your cookies or clear your cache, you may be asked to give your consent again. This is because a cookie is usually used to remember the choice you made the first time.
If you wish to revoke your consent to the use of cookies on this Website you can either delete the cookies in your browser’s memory or clear your cache.
If you wish to prevent cookies being set before you visit this Website, or most other websites, you can set your browser to block cookies. Most browsers allow you to do this in their settings.
GOOGLE ANALYTICS
We use Google Analytics to help analyze how our users utilize this website. Google Analytics uses cookies to collect information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to this website. Google Analytics collects only the IP address assigned to you on the date you visit the website, rather than your name or other personally identifying information. We do not combine the information generated through the use of Google Analytics with your Personal Information. Although Google Analytics plants a persistent Cookie on your web browser to identify you as a unique member the next time you visit the website the Cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits is restricted by the Google Analytics Terms of Use and the Google Privacy Policy, which we strongly encourage you to review. You may opt out from the collection of navigation information about your visit to the Website by Google Analytics by using the Google Analytics Opt-out feature.
2. HOW WE USE THE INFORMATION WE COLLECT
We collect this information for the purpose of providing the Services, identifying and communicating with you, responding to your requests and inquiries, servicing any purchases you make, informing you about products and services we offer, and monitoring and improving our Services.
We will use and disclose your Personal Information only as follows:
- To promote use, including continued use, of our Services. If you use any of our Services, and may benefit from using one or more other Services we offer, we may send you an email telling you about the other Services.
- To bill and collect sums owed to us for any of our products and services you purchase, and as necessary when working with your insurance provider, if applicable. Uses for this purpose include sending you emails, invoices, receipts and notices of delinquency, to alert you if we need a different credit card number, and to otherwise try to collect money owed. We use third parties to handle secure credit card transaction processing and send billing information to such third parties, who maintain all information in confidence, to process your orders and credit card payments. We also use third parties to offer financing options, including CareCredit and PatientFi financing. To learn more about what steps we take to safeguard such data, see below.
- To provide customer support and obtain feedback.
- For internal use, whether in the form actually received or pseudonymously or anonymously, by way of example and not limitation circulating email addresses internally for identifying the most common web hosts used by our customers, or reviewing IP addresses for information about the general geographic areas of origin of our users.
- To disclose the information that we have to you in response to any valid request from you to know what of your information we possess, and in response to a valid request to exercise your “right to be forgotten” as detailed further below.
- To communicate with you concerning your account for an informational, as opposed to promotional, purpose.
- To send you informational and promotional materials that you elect (“opt-in”) to receive.
- Testimonials: We display personal testimonials and photos of satisfied patients on our Website in addition to other endorsements. With your consent, we may post your testimonial or photo along with your name and other information related to the procedure you had done with us. If you wish to update or delete your testimonial, you can contact us at [email protected].
- Photo & Video: We may ask for your permission to record video or take photos before, during, and after procedures at Vitalyc Medspa. All of these videos and photos may be used again for informational or promotional purposes. If you wish for a recording of you to be updated or removed, or for us to hide identifying features, you can contact us using the contact details at the end of this Privacy Policy.
SHARING OF INFORMATION WITH THIRD PARTIES
We will not rent, sell, or otherwise disclose your Personal Information to unrelated third parties without your consent, except as stated in this Privacy Policy. We may share your Personal Information with third party providers outside of our organization, if necessary, to fulfill your request (e.g. to ship an order) or to facilitate our organization in managing our Website.
Unless you opt out of our mailing list, we may contact you via email in the future to tell you about specials, or new products or services.
We share aggregated demographic information with our partners and advertisers. We may use an outside shipping company to ship orders, and a credit card processing company to bill users for products and services. These companies do not retain, share, store or use Personal Information for any secondary purposes beyond filling your order. We may partner with another party to provide specific services. We will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use Personal Information except for the purpose of providing these services.
3. HOW WE PROTECT THE INFORMATION WE COLLECT
SECURITY
We are committed to protecting the security of your information. We employ reasonable and appropriate security measures designed to protect your information from unauthorized access, including reasonable technical and organizational precautions to prevent the loss, misuse, and unauthorized access, disclosure, alteration, and destruction of your Personal Information. We will store all the personal information you provide on our secure (password and firewall-protected) servers. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. Although we attempt to protect the Personal Information in our possession, no security system is perfect, and we cannot promise that your Personal Information will remain absolutely secure in all circumstances
If at any time during or after our relationship we believe that the security of your Sensitive Personal Information has been compromised, we will notify you of the breach in accordance with TITEPA.
COMPLIANCE WITH LAWS AND LAW ENFORCEMENT
We cooperate with government and law enforcement officials to enforce and comply with the law. We may therefore disclose Personal Information, usage data and any other information about you, if we deem that it is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process (such as a subpoena or court order) or enforceable governmental request; (b) enforce a contract, including investigation of potential violations thereof; (c) detect, prevent, or otherwise address fraud, security or technical issues; or (d) protect against harm to the rights, property or safety of our website, its users or the public as required or permitted by law.
YOUR INFORMATION MAY BE MAINTAINED WITHIN THE UNITED STATES
Please be aware that we process and store information in the United States. By using the Website, you agree that the collection, use, transfer, and disclosure of your information and communications will be governed by the applicable laws in the United States. All of the data we collect is stored on servers located in the United States. Accordingly, we may transfer and store data outside of your home country. When we transfer data out of the European Economic Area or Switzerland, we make use of the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, EU-approved standard contractual data protection clauses, binding corporate rules for transfers to data processors, or other appropriate legal mechanisms to safeguard the transfer.
4. MISCELLANEOUS
LINKS TO THIRD PARTY WEBSITES FROM OUR WEBSITE
This web site contains links to other sites operated by third parties and not related to our products or services (“Linked Websites”). Please be aware that the Linked Websites are not controlled by us and we are not responsible for the content or privacy practices of those companies. We encourage our users to be aware when they leave our Website and to read the privacy statements of any other site that collects personally identifiable information. Disclaimer: Facebook, YouTube, Instagram, CareCredit, PatientFi, nor any other brand mentioned our Website endorse or sponsor this Website and are in no way affiliated with Vitalyc Medspa.
SURVEYS & CONTESTS
From time-to-time our Website requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this Website.
UPDATES TO THE PRIVACY POLICY
Our Privacy Policy may change from time to time and all updates will be posted on this page. Changes become effective upon posting on our website, the date of which is listed at the top of the Privacy Policy. Use of information we collect now is subject to the privacy policy in effect at the time such information is collected. By continuing to use the Website and our Services, you agree to be bound by the revised Privacy Policy.
ACCURACY
You can always review, correct, update, or change the Personal Information we have on file about you. Upon your request, we will: (1) correct, update, or change your Personal Information; (2) stop sending you messages if you wish to opt out of our direct marketing efforts; and/or (3) disable your account to prevent any future activity through that account. You may make any of these requests by emailing the request to the email address given in our Contact Information below. Please do not email any sensitive information.
RETENTION
We retain information only for so long as it continues to help us monitor or improve the Services. The exact length depends on the type of information collected and processed. When Personal Information or usage data is no longer needed it will be automatically deleted or anonymized.
YOUR RIGHTS IN RESPECT OF YOUR PERSONAL DATA
In accordance with applicable privacy law, you have the following rights in respect of your Personal Information that we hold:
– The right to request access to and to receive your Personal Information that is collected by Vitalyc Medspa.
– The right to request updates to any of your Personal Information that is inaccurate or incomplete.
– The right to erase your Personal Information such as when the information is no longer necessary in relation to the purposes for which it was collected or processed.
– The right to obtain the restriction of the processing undertaken by us on your Personal Information in certain circumstances, such as where the accuracy of the Personal Information is contested by you, for a period enabling us to verify the accuracy of that Personal Information.
– The right to object on grounds relating to your particular situation, to the processing of your Personal Information, and to object to processing of your Personal Information for direct marketing purposes, to the extent it is related to such direct marketing.
– If you wish to exercise one of these rights, please contact us using the contact details at the end of this Privacy Policy.
Telehealth Services. Telemedicine involves the delivery of health care services using electronic communications, information technology, or other means between a health care provider and a patient who are not in the same physical location. Vitalyc current only serves patients in the state of Texas and affiliate providers licensed to practice medicine Telemedicine may be used for diagnosis, treatment, follow-up and/or related patient education, and may include, but is not limited to:
Electronic transmission of medical records, photo images, personal health information, or other data between a patient and health care provider;
Interactions between a patient and health care provider via audio, video, and/or data communications; and
Use of output data from medical devices, sound, and video files.
The electronic systems used in the Services will incorporate network and software security protocols to protect the privacy and security of health information, and will include measures to safeguard your data to ensure its integrity against intentional or unintentional corruption or unlawful access. By accepting the Terms of Use, you agree and consent to Vitalyc, the affiliated physicians, the health care providers contracted or employed by the affiliated physician practices, and any other health care organization(s) or provider(s) with whom we partner to provide the Services to you sending you disclosures, notices, messages, reports, and other communications either in writing or electronically including without limitation through your account or by email. It is your responsibility to monitor these communications. You acknowledge and agree that you will not hold us, any affiliated physician, any health care provider contracted or employed by an affiliated physician practice, or any health care organization(s) or provider(s) with whom we partner to offer the Services to you liable for any loss, injury, or claim of any kind resulting from your failure to read these communications or for your failure to comply with any treatment recommendations contained in these communications. Moreover, you acknowledge and agree that no means of electronic transmission can be guaranteed to be 100% secure. By accessing or using the Services, you agree to us transmitting health and other information to you electronically and that any information sent to or signed by you or us electronically shall be deemed equivalent to as if such information was provided or signed in writing.
Pharmacy Services. If you receive a prescription as a result of your use of the Services, you will be assigned a pharmacy within our network to ship your prescription. You give us consent to send and disclose to the Vitalyc Pharmacy Network or all information provided by you, health care records, and other applicable health care information and personal information (such as your name, location and demographic information) so that you may receive pharmacy services.
The pharmacy we use at Vitalyc is:
Grand Ave Pharmacy
Texas State Board of Pharmacy License #28813
1615 Grand Ave Pkwy #104, Pflugerville, TX 78660
Changes to this Notice
We reserve the right to change this notice and the revised or changed notice will be effective for information we already have about you as well as any information we receive in the future. The current notice will be posted in the facility and on our website and include the effective date. In addition, each time you register at or are admitted to the facility for treatment or health care services as an inpatient or outpatient, we will offer you a copy of the current notice in effect.
Complaints
If you are concerned that your privacy rights have been violated, you may contact Vitalyc. You may also send a written complaint to the United States Department of Health and Human Services. We will not retaliate against you for filing a complaint with the government or us. The contact information for the United States Department of Health and Humans Services is:
U.S. Department of Health and Human Services
HIPAA Complaint
7500 Security Blvd., C5-24-04
Baltimore, MD 21244
1-877-696-6775
www.hhs.gov/ocr/privacy/hipaa/complaints/
Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board including physician assistants can be reported for investigation at the following address:
Texas Medical Board
Attention: Investigations
333 Guadalupe, Tower 3, Suite 610
P.O. Box 2018, MC-263
Austin, TX 78768-201
You will not be penalized for filing a complaint.
Our Promise to You
We are required by law and regulation to protect the privacy of your medical information, to provide you with this notice of our privacy practices with respect to protected health information, and to abide by the terms of the notice of privacy practices in effect.
CONTACT INFORMATION
If you have questions or concerns regarding this privacy policy, please email them to [email protected]. Please send physical mail to:
Vitalyc Holdings LLC
3303 Lee Parkway #300
Dallas TX,75219
